Shipping Policy

At QLNOVA to ensure prompt and reliable delivery, we have established a strong network of trusted couriers. Detailed information about our shipping services, including estimated delivery times, is provided below.

Shipping Cost

We provide a Flat rate and Free shipping over $10.00 qualify for free shipping. 

Estimated Delivery Times

We recognize the importance of prompt delivery and have outlined our estimated timeframes as follows:

Delivery within 5 to 7 business days

Please note that these delivery times are approximate and may vary based on your location. In most cases, orders are delivered well before the maximum estimated timeframe.

International Shipping

International orders might incur import taxes, customs duties, and various fees imposed by the destination country. It's important to note that these charges are the responsibility of the buyer, so we suggest checking with your country’s customs office for details about any potential additional costs.

Please keep in mind that customs clearance can sometimes lead to delays that extend beyond our initial delivery estimates. We apologize for any inconvenience this may create and appreciate your understanding.

QLNOVA cannot accept liability for delivery failures due to incorrect addresses, the ongoing unavailability of the recipient, customs-related issues, or force majeure events.

Liability and Responsibility

QLNOVA isn't liable for any delays or losses that result from circumstances outside of our control, including, but not limited to:

- Natural disasters or extreme weather
- Wars or civil disturbances
- Government actions or regulations
- Force majeure events

Orders

Packages may become lost in transit, delivered to an incorrect address accidentally, or arrive in separate packages.

If your order is past the estimated delivery date or has been marked as delivered but cannot be located, please contact our customer service at info@qlnova.com for assistance.

Tracking Notifications

Once your order has been dispatched, you will receive tracking details, allowing you to monitor the progress of your shipment based on the latest updates provided by the shipping carrier.

CONTACT

If you have any questions or need further assistance, please contact us at info@qlnova.com